CUSTOMER SERVICE - working with Customers to sell or trade their vehicles.

Your mission: Find people selling cars online, start the conversation, and get them through our doors.

You're not waiting for inventory to come to us.

You're hunting it down.

No automotive industry experience is required. We welcome applicants from customer service, sales, retail, recruiting, and other professional backgrounds who are comfortable communicating with people online, building relationships, and following up with potential sellers.

If you're naturally competitive, spend time on Facebook Marketplace, know how to talk to people, and love finding deals before everyone else does, we want you.

This position is perfect for someone who sees a Facebook Marketplace listing and thinks:

“I wonder if we can buy that car.”

Then actually does something about it.

This is a unique sales position focused on working with vehicle owners who are looking to sell or trade their vehicles and getting them into our dealership for an in-person appraisal.

If you are competitive, comfortable talking to strangers, good at building relationships, and know how to use social media to find opportunities, this could be a great fit.

WHAT YOU'LL DO:

Search social media and online marketplaces for vehicles being offered for sale by private owners.
Prospect through Facebook Marketplace, Facebook groups, Craigslist, and other online platforms.
Identify vehicles that may be a good fit for Sunset Auto Wholesale's inventory.
Contact vehicle owners through approved messaging and communication channels.
Start conversations and build rapport with potential sellers.
Explain why selling directly to a dealership can be easier, faster, and more convenient than dealing with private-party buyers.
Qualify vehicle owners by asking questions about their vehicle, condition, mileage, ownership, and selling timeline.
Work to set confirmed appointments for vehicle owners to bring their cars to the dealership.
Follow up consistently with prospects who aren't ready to come in immediately.
Keep detailed notes and follow-up activities in the CRM.
Work closely with management and the purchasing team to identify vehicles we want to acquire.
Help create a steady pipeline of vehicles coming into the dealership for appraisal and potential purchase.
Maintain a professional reputation for Sunset Auto Wholesale in every online interaction.

THIS IS A PROSPECTING POSITION:

You won't be sitting around waiting for people to walk through the door.

Your job is to go find the opportunities.

Every day you'll be looking for people who are already considering selling their vehicles and creating conversations that result in appointments.

The goal is simple:

Find the seller → Start the conversation → Qualify the vehicle → Set the appointment → Get the vehicle to the dealership.

WHAT WE'RE LOOKING FOR:

We're looking for someone who is:

Highly motivated and self-driven.
Comfortable initiating conversations with people they don't know.
Persistent without being pushy.
Excellent at texting and communicating through social media.
Confident on the phone.
Organized and disciplined with follow-up.
Competitive and goal-oriented.
Comfortable working with a CRM.
Able to handle rejection and keep prospecting.
Creative when it comes to finding potential sellers.
Interested in the automotive industry.
Sales or automotive experience is a plus, but not required.

EXPERIENCE THAT CAN HELP YOU SUCCEED:

You may be a great fit if you've worked in:

Automotive sales
BDC / Internet sales
Lead generation
Appointment setting
Telesales
Social media sales
Recruiting
Real estate
Insurance
Customer service
Business development

We're more interested in your drive, communication skills, and ability to create opportunities than your previous job title.

WHAT SUCCESS LOOKS LIKE:

Your success will be measured by your ability to consistently create opportunities and bring vehicle owners into the dealership.

Key performance indicators may include:

Number of qualified seller conversations.
Outbound prospecting activity.
Appointments set.
Appointments confirmed.
Vehicle owners who show up.
Vehicles appraised.
Vehicles acquired.

WHY SUNSET AUTO WHOLESALE?

Sunset Auto Wholesale is a growing used-car dealership with a strong focus on buying quality vehicles and providing a great experience for customers.

You'll have the opportunity to help build our acquisition operation from the ground up and play a direct role in determining what vehicles we bring into our inventory.

This isn't a position where you're expected to wait for leads.

We're looking for someone who wants to create them.

APPLY TODAY:

If you're a motivated self-starter who enjoys hunting for opportunities, talking to people, and winning business, we'd like to meet you.

Apply today to join the Sunset Auto Wholesale team.

Sunset Auto Wholesale
Tacoma, WA

Sunset Auto Wholesale

Customer Service Representative

About the Job